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Sensitivity
Training and
Team Building:
Removing Barriers to Productivity
Description: This highly interactive
workshop provides insights and strategies for addressing the
misunderstandings, incivilities, subtle discrimination and harassment
that occur in modern workplaces. Based on the premise that people do
the best they can with what they have to work with (“No fault
assumption”), it encourages low–risk opportunities for specific,
incremental changes that are comfortable and responsive to particular
individual, team and/or group needs.
Our training approach:
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People come to work with good intentions.
The conflicts that occur are most often based upon mismatched
assumptions or simple ignorance and not malice.
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Misunderstanding,
conflicts, and incivilities are inevitable – and must be
addressed. Everyone has a
vested interest in this process. The impact on people and the
cost to business is substantial. It is in everyone’s best
interest to be equipped with the right tools and strategies for
resolving issues at the lowest level possible.
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Preventing and
addressing conflicts is everyone’s responsibility.
The different roles of a) supervisors
and managers, b) the “target” of the inappropriate behavior c)
the perpetuator and d) third party observers
Agenda:
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Why we’re here?
The high cost of workplace incivilities.
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Behaviors matter:
Workplace values, policies and procedures
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The problem with stereotypes:
What we “know” already can be a real barrier
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“Hey, it’s only a joke!”
Dual trainer role plays
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“I didn’t really mean anything by
that…” Intent versus impact
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Words do matter:
Words that hurt and help.
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Barriers to trust:
Characteristics of harassment-prone organizations
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“Captain Kick and Scream”:
The high cost of workplace bullying
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Trust matters:
Trust is vital to healthy workplaces. Steps to building trust.
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Roles and responsibilities:
Everyone counts. Everyone matters. Differing
roles and responsibilities.
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Strategies for success:
Specific, step-by-step strategies for improving trust, communication
and building stronger teams.
Methodology:
Dual facilitation provides for a highly interactive session with a focus
on results. It provides relevant, specific insights and strategies via
a blend of presentation, small group work, contemporary case studies,
short video clip discussion and tools and techniques for managing and
resolving conflicts.
Note:
The design of this workshop is most effective when customized to focus
on specific issues of the client, helping the organization to address
key concerns with a focus on resolving issues and encouraging problem
solving and consensus building to achieve common goals. |
